General virtual assistants who take the admin off your plate
Not every business needs an executive assistant. Many just need dependable hands for the repetitive work that eats the day. Our general virtual assistants handle admin, data entry, scheduling, customer enquiries and follow-ups, trained on your tools and process and backed by our 14-day free replacement guarantee.
14-Day Free Replacement Guarantee
If your selected VA is not the right fit during the first 14 days, we provide a replacement at no additional replacement fee. Hire with confidence, because the match is our responsibility. Virtual assistant services only. Terms apply.
- Matched to your tools, hours and industry
- No replacement fee in the first 14 days
- Contract, NDA and official receipt on every engagement
What our general virtual assistants service includes
Admin and data entry
Accurate data entry, document formatting, file organisation and routine admin completed on time.
Inbox, scheduling and reminders
Email triage, calendar management, bookings and reminders so nothing slips and you stay on schedule.
First-line customer enquiries
Email and chat replies to common questions in your voice, with anything tricky passed to you.
CRM updates and follow-ups
Contacts, notes and pipeline stages kept current in GoHighLevel, HubSpot, Salesforce or your spreadsheet.
Research and lists
Supplier, competitor and prospect research compiled into clean, usable spreadsheets.
Quotes, invoices and paperwork
Quote and invoice preparation, document checks and status chasing in the tools you already use.
Built for teams like yours
- Owners drowning in admin, data entry and inbox work
- Solar, construction and electrical teams that need reliable back-office support
- Clinics and schools that need front-office and booking help
- Businesses that want dependable part-time or full-time help
- Founders hiring offshore for the first time
Share your tasks and budget. We will match you with the right VA.
Tell us what needs doing and how many hours you need, plus the budget you have in mind. We will recommend the right setup and send a written quotation, with our 14-day free replacement guarantee behind it.
From first call to a confident match
For virtual assistants, sales reps, setters, closers, lead generation and support specialists. Custom roles are sourced and presented in 7 to 14 business days after the scope is agreed.
Discovery call
We learn your business, the work to be handed off, hours, time zones, tools and goals.
Success scorecard
We agree what good looks like: task list, response times, quality standards and how progress is reported.
Proposal and quotation
You receive scope, hours, price and the 14-day replacement guarantee terms in writing.
Source, screen and shortlist
We search our talent pool, test skills, communication and tool knowledge, and present the best-fit candidates.
Contract, NDA and deposit
Paperwork is sent within 24 hours of your onboarding form. Signing and the start payment secure your assistant.
Onboarding and training
Access, SOPs, scripts, tools and a first-week plan are set up so your assistant starts with clear instructions.
Pilot: your first 14 days
Work is checked against your scorecard. If the fit is not right, the free replacement guarantee applies.
Weekly reports and reviews
Regular reports and review calls keep quality stable, and we adjust tasks as your business changes.
About general virtual assistants
Can I hire a general VA part-time or full-time?
Yes. Share the hours you need and your budget, and we will recommend the right arrangement and send a written quotation.
How is a general VA different from an executive VA?
A general VA focuses on admin, data entry, customer enquiries and day-to-day support. An executive VA works closely with owners and directors on calendars, travel, reporting and project coordination.
What if the VA is not the right fit?
Our 14-day free replacement guarantee applies: if your selected VA is not the right fit in the first 14 days, we provide a replacement at no additional replacement fee. Terms apply.
Will you sign an NDA?
Yes. Every engagement is covered by a contract and a mutual NDA before any access is shared.
How do you screen and select your virtual assistants?
Every candidate goes through a written application, a short voice or video introduction, a practical skills exercise and a technology and readiness check covering internet, backup power and headset. Only the strongest are shortlisted for you.
Will I get to choose my VA?
Yes. You receive a shortlist of best-fit candidates with an anonymised profile and a recorded introduction, and you can hold a short chemistry call before deciding.
How is my VA trained before starting?
Your VA completes a short foundation training on communication, tools and your industry basics, then follows your own processes and scripts. You share your SOPs and we help turn them into a first-week plan.
Which software do your VAs use? Do I need to buy anything?
Our specialists adapt to the tools you already use, such as GoHighLevel, HubSpot, Aircall, Dialpad, Slack or OpenSolar. You simply provide a user seat or sub-account, so you do not pay for extra software on our side.
What reporting will I receive?
In the early weeks you receive a short end-of-day report, then regular weekly reports and review calls. We also hold a 30-day review to discuss results and any changes you would like.
How quickly can my VA start?
Your timeline depends on the role and scope. We confirm it in your written proposal, so you know the start date before you commit.
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Learn moreReady to hand off the admin?
Send your tasks, hours and budget and we will reply with a matched VA and a quotation.