A whole team, managed for you.
Add capacity without adding admin. A dedicated pod of five or more full-time specialists, led by a Team Lead with QA and an Operations Manager, working your process, your tools and your tone. HR and payroll are on us, so you focus on winning and delivering jobs.
A whole team, managed for you.
Operational pods of five or more full-time specialists with a Team Lead, QA, Operations Manager, and HR and payroll handled for you. You direct the work. We run the team.
Sales and closing pod
Solar sales representatives, appointment setters and closers working together: leads contacted in minutes, consultations booked and run, proposals chased until signed.
Everything a pod comes with
One agreement, one accountable team and a clear leadership layer.
Five or more full-time specialists
Dedicated to your account and trained on your process, tools and tone of voice.
Team Lead
Runs the day-to-day, assigns work, reports to you and is your single point of contact.
Quality assurance
Spot checks calls, messages and deliverables against an agreed scorecard.
Operations Manager
Owns performance, staffing cover and continuous improvement across the pod.
HR and payroll handled
Hiring, onboarding, leave, payroll and statutory contributions are managed for you.
Tools, security and reporting
Workstation standards, access control, weekly reports and a regular performance review.
From brief to a running team
For pods of five or more full-time specialists with a Team Lead, QA and Operations Manager. HR and payroll are handled for you.
Discovery and volume study
We map your workload, channels, peak times, tools and where work is currently lost or delayed.
Service levels and scorecard
We define response times, quality targets, escalation rules and reporting, so success is measurable from day one.
Capacity model and proposal
We size the team, roles and leadership layer, then send a written quotation and service agreement draft.
Risk and readiness review
We check data access, security, compliance, tool licences and backup cover before anyone starts.
Recruit and select the team
The Team Lead, QA and specialists are sourced, tested and presented for your approval.
Contract, NDA and deposit
Service agreement, mutual NDA and invoice are issued within 24 hours of your onboarding form.
Process design and training
SOPs, scripts, QA scorecards, escalation paths and workstation standards are built and the team is trained on them.
Supervised pilot and go-live
The pod launches under supervision, QA calibrates against your scorecard, and SLAs are verified before full volume.
Control and continuous improvement
Weekly reports, QA scores and regular reviews keep performance on target as you scale up or down.
About managed teams
What is the minimum size of a managed team?
A pod starts at five full-time specialists plus the leadership layer (Team Lead, QA and Operations Manager). If you need fewer people, our AI-Empowered Talent service places individual specialists.
Who employs the pod?
HIREWORKMATE manages the people, including recruitment, HR and payroll, under a service agreement with you. You direct the work and we manage the team.
How fast can a pod start?
After the scope is agreed we source and present candidates for custom roles in 7 to 14 business days, then onboard and train the team on your process.
Can the pod grow with us?
Yes. Pods scale up or down as your job volume changes, and new roles can be added under the same leadership layer.
How do you report?
You receive agreed reports on activity and quality, and the Team Lead is available for regular review calls.
Tell us your budget. We will design the pod around it.
Share the roles, the volume, the tools you use and the budget you have in mind. We will tell you honestly what we can do and send a written quotation, with no obligation.