Customer service and chat support outsourcing
Our founder spent nine years in BPO across hotels, airlines, e-commerce, telco, web hosting and financial services, and we run support the same way: calm, accurate answers for your customers, fewer chasers for your team and clear reports for you.
14-Day Free Replacement Guarantee
If your selected VA is not the right fit during the first 14 days, we provide a replacement at no additional replacement fee. Hire with confidence, because the match is our responsibility. Virtual assistant services only. Terms apply.
- Matched to your tools, hours and industry
- No replacement fee in the first 14 days
- Contract, NDA and official receipt on every engagement
What our customer service and chat support service includes
Customer updates and tickets
Zendesk or your help desk, with clear macros and SLAs, keeping customers informed between signing and switch-on.
Live chat support
Website, Messenger and WhatsApp chat handled in your brand voice.
AI-assisted replies
Suggested answers and chatbot deflection for common questions.
Escalation handling
Refunds, complaints and sensitive cases handled carefully.
Knowledge base
FAQs and macros written from real tickets.
Weekly reporting
Volume, response times and top issues to fix upstream.
Built for teams like yours
- Installers whose customers need updates between signing and installation
- Businesses missing calls and chats
- Clinics and schools that need reliable front-office coverage
- Teams that need after-hours coverage
- Companies that want reporting on response times and quality
Share your volume and budget. We will quote your support team.
Tell us your channels, hours and the number of enquiries you handle, plus the budget you have in mind. We will recommend the right coverage and send a written quotation, with no obligation.
From first call to a confident match
For virtual assistants, sales reps, setters, closers, lead generation and support specialists. Custom roles are sourced and presented in 7 to 14 business days after the scope is agreed.
Discovery call
We learn your business, the work to be handed off, hours, time zones, tools and goals.
Success scorecard
We agree what good looks like: task list, response times, quality standards and how progress is reported.
Proposal and quotation
You receive scope, hours, price and the 14-day replacement guarantee terms in writing.
Source, screen and shortlist
We search our talent pool, test skills, communication and tool knowledge, and present the best-fit candidates.
Contract, NDA and deposit
Paperwork is sent within 24 hours of your onboarding form. Signing and the start payment secure your assistant.
Onboarding and training
Access, SOPs, scripts, tools and a first-week plan are set up so your assistant starts with clear instructions.
Pilot: your first 14 days
Work is checked against your scorecard. If the fit is not right, the free replacement guarantee applies.
Weekly reports and reviews
Regular reports and review calls keep quality stable, and we adjust tasks as your business changes.
About customer service and chat support
Do you also do phone support?
Phone support can be arranged depending on hours and volume. Email and chat are the core service.
Which help desks do you know?
Zendesk, plus Gmail-based shared inboxes, Meta Business Suite and CRM inboxes in GoHighLevel and Salesforce.
How do you screen and select your virtual assistants?
Every candidate goes through a written application, a short voice or video introduction, a practical skills exercise and a technology and readiness check covering internet, backup power and headset. Only the strongest are shortlisted for you.
Will I get to choose my VA?
Yes. You receive a shortlist of best-fit candidates with an anonymised profile and a recorded introduction, and you can hold a short chemistry call before deciding.
How is my VA trained before starting?
Your VA completes a short foundation training on communication, tools and your industry basics, then follows your own processes and scripts. You share your SOPs and we help turn them into a first-week plan.
Which software do your VAs use? Do I need to buy anything?
Our specialists adapt to the tools you already use, such as GoHighLevel, HubSpot, Aircall, Dialpad, Slack or OpenSolar. You simply provide a user seat or sub-account, so you do not pay for extra software on our side.
What reporting will I receive?
In the early weeks you receive a short end-of-day report, then regular weekly reports and review calls. We also hold a 30-day review to discuss results and any changes you would like.
How quickly can my VA start?
Your timeline depends on the role and scope. We confirm it in your written proposal, so you know the start date before you commit.
Explore other services
Solar sales reps, setters and closers
Remote solar sales representatives, speed-to-lead setters and closers who qualify, book, quote and follow up until the deal is won.
Learn moreAI and workflow automation
Chatbots, CRM workflows and AI assistants that answer enquiries, qualify buyers and chase follow-ups around the clock.
Learn moreExecutive virtual assistant
Inbox, calendar, travel, reporting and follow-ups handled by an executive-level assistant with semiconductor and renewable energy experience.
Learn moreGeneral virtual assistants
Dependable, trained assistants for data entry, scheduling, email, customer enquiries and daily admin, so you can focus on the work only you can do.
Learn moreReady for customers who feel looked after?
Share your hours and channels and we will reply with coverage options and a quotation.